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Member FAQs

Member FAQs

This page covers commonly asked member questions.

General

How do I join my organization’s Intros club?

There are two ways you can join an Intros club:

  1. Your admin may choose to utilize our member upload feature, which will auto-create your profile with the email you’ve provided them. You will then receive an individualized invitation to join your club
  2. Through filling out the matchmaking form that your admin will send you. You’ll fill this out like a survey, and join the club once you submit your answers!

**In both cases, you will receive a welcome email indicating you have signed up for the Intros club.

How do I access my member profile?

Via magic link sign-in through our Intros AI Website, or through clicking “already a member?” and entering your email on the bottom of your club’s matching form.

Either way, no passwords required!

How do I fill out the feedback form after my match?

Members have three separate ways to fill out feedback:

  1. Directly after connecting with your match on the Intros video link (the feedback form will automatically pop up)
  2. In the “unreviewed matches” section of your member profile
  3. Members will receive the feedback form email 2 weeks after their match occurs if the form hasn’t been filled out yet.
How do I know which type of matching my community is using?

The community type will be clear in your community’s welcome email that you receive after signing up for the Intros club. This email will detail the steps your group will follow in order to receive matches!

How do I get matched with someone in my community?

That depends on which community flow your admin has chosen.

  1. Weekly/recurring: Let Intros know you’re available that week to receive a match on the “opt-in” email. After that, you’ll receive an introduction email a few days later between you and your match. This email will come with a scheduling link to get a time on the calendar with your match.
  2. Ad-hoc: Your admin will send a specific day & time that introductions will be occurring. If you select “I’m in” before the date & time the matching round is set for, then you’ll receive your match once our Intros algorithm is completed. You can also opt-into specific ad-hoc matching rounds through the “Upcoming” tab on your member profile.
  3. Back-to-back: You will select which day(s) & time(s) you’re available for matching on the event’s join form. Then, you’ll receive your introductions (along with a video link) via email ~5-10 minutes prior to each matching round. You can also opt-into specific back-to-back matching rounds through the “Upcoming” tab on your member profile.
Can I change answers on my matching form?

Head to your member profile and select the “preferences” tab

Make sure to click “save” in the upper right after editing!

How can I contact my match?

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media.

Where can I review my match?

Members have three separate ways to fill out feedback:

  1. Directly after connecting with their match on the Intros video link (the feedback form will automatically pop up)
  2. In the “unreviewed matches” section of their member profile
  3. If members don’t fill out the feedback form after their Intros video chat or through their member profile, then they will receive the feedback form email 2 weeks after their match occurs.
How do I reschedule my match?

We don't currently offer a way to reschedule with your match through the Intros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like through social media.

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

What if I’m no longer available for my match?

For ad-hoc/back-to-back: Head to the “Upcoming” tab on your member profile, and change your availability.

For auto: There isn’t a way to change your availability after opting in.

When do opt-in & introduction emails send out?

Weekly: The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.

Ad-hoc: Admins control when opt-in emails are sent out, how far in advance they’re sent out, and how many times they’re sent out (to serve as reminders for some folks). The date & time of the next introduction will be listed on the opt-in email. You can see all upcoming ad-hoc rounds on the ‘Upcoming’ page of your member profile.

Back-to-back: Opt-in emails are not sent out for events. All members must fill out the matchmaking form and choose their available times. Existing group members can see all upcoming ad-hoc rounds on the ‘Upcoming’ page of your member profile, and opt-into any of them.

You’ll receive each Introduction 5-10 minutes before each matching round begins.

Weekly (Recurring) Matching

What does it mean to “opt-in”?

Opting in for your recurring (weekly) Intros club refers to the frequency you’d like to be asked if you want to receive a match for the upcoming matching cycle.

  • Choosing weekly: Every week you’ll receive a message asking if you’d like to participate in the Intros round. If you click “yes” and opt-in every week, you’ll be eligible to receive a match every week
  • Choosing bi-weekly: Every other week you’ll receive a message asking if you’d like to participate in the Intros round. If you click “yes” and opt-in every time, you’ll be eligible to receive a match every other week
  • Choosing monthly: Every month you’ll receive a message asking if you’d like to participate in the Intros round. If you click “yes” and opt-in every time, you’ll be eligible to receive a match once a month
What’s the difference between “opting in” for a matching round, and getting introduced to my match?

“Opting in” is letting our system know that you are available for & open to a match in the current cycle. The introduction email is sent a few days after the opt-in email, and is when you are connected with your match & sent an Intros scheduling link.

When are the opt-in and Introduction emails sent out?

The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.

Opt-in and introduction emails are sent at least 48 hours apart, to give members time to see & respond to the opt-in request.

What happens if I don’t opt-in for the week?

Nothing. :)

You simply won’t receive a match for that cycle, and you’ll continue receiving opt-in emails as usual.

How do I schedule a meeting with someone in my community?
  1. Using the scheduling link on the Introduction email
  2. Member directory request (if your group has member directory)
Do I have to schedule through the Intros scheduling link?

No, you don't have to use the intros scheduling link.

However, this is how your community admins will be able to track whether or not you've joined the meeting through the Intros platform. We offer easy scheduling through our intro scheduling link at the top of every introduction email for recurring matching clubs.

The feedback form will also pop up directly after your chat if you use our video link.

How can I tell if I’ve already opted-in for this week’s matching round?

You can sign into your member profile and check out the banner at the top - if it says “opt-in for a match!” that means you haven’t opted in yet. You can opt-in by clicking on the banner, or through the opt-in email that was sent.

If the banner says “expect a match this __!” then you’ve opted in, and will receive a match!

How do I reschedule my match?

We don't currently offer a way to reschedule with your match through the Intros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

How can I contact my match?

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

Ad-hoc Matching

How do I reschedule my match?

We don't currently offer a way to reschedule with your match through the iIntros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

How can I contact my match?

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

How can I tell if I’ve opted into future matching rounds?

There currently isn’t a way to view this on your member profile, however we will be updating the product to send a calendar hold for ad-hoc rounds you’ve opted into within the next few weeks (as of January 26th)!

Event Matching

How can I contact my match?

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

How do I reschedule my match?

This depends on the type of event your admin is hosting. If you’ve opted in to receive introductions at the various event times, you will not be able to reschedule (ex: virtual speed dating). You & your match are both CC’d on the introduction emails, so it would be best to reach out to them directly!

How long before an Intros event will I receive my match?

You’ll receive each Introduction 5-10 minutes before each matching round begins.

How can I tell which event day(s) and time(s) I selected on the form?

There currently isn’t a way to view these on your member profile, however we will be updating the product to send a calendar holds for times you’ve selected within the next few weeks (as of January 26th)!

Accessing your Member Profile