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Member FAQs
This page covers commonly asked member questions.
General
There are two ways you can join an Intros club:
- Your admin may choose to utilize our member upload feature, which will auto-create your profile with the email youâve provided them. You will then receive an individualized invitation to join your club
- Through filling out the matchmaking form that your admin will send you. Youâll fill this out like a survey, and join the club once you submit your answers!
**In both cases, you will receive a welcome email indicating you have signed up for the Intros club.
Via magic link sign-in through our Intros AI Website, or through clicking âalready a member?â and entering your email on the bottom of your clubâs matching form.
Either way, no passwords required!
Members have three separate ways to fill out feedback:
- Directly after connecting with your match on the Intros video link (the feedback form will automatically pop up)
- In the âunreviewed matchesâ section of your member profile
- Members will receive the feedback form email 2 weeks after their match occurs if the form hasnât been filled out yet.
The community type will be clear in your communityâs welcome email that you receive after signing up for the Intros club. This email will detail the steps your group will follow in order to receive matches!
That depends on which community flow your admin has chosen.
- Weekly/recurring: Let Intros know youâre available that week to receive a match on the âopt-inâ email. After that, youâll receive an introduction email a few days later between you and your match. This email will come with a scheduling link to get a time on the calendar with your match.
- Ad-hoc: Your admin will send a specific day & time that introductions will be occurring. If you select âIâm inâ before the date & time the matching round is set for, then youâll receive your match once our Intros algorithm is completed. You can also opt-into specific ad-hoc matching rounds through the âUpcomingâ tab on your member profile.
- Back-to-back: You will select which day(s) & time(s) youâre available for matching on the eventâs join form. Then, youâll receive your introductions (along with a video link) via email ~5-10 minutes prior to each matching round. You can also opt-into specific back-to-back matching rounds through the âUpcomingâ tab on your member profile.
Head to your member profile and select the âpreferencesâ tab
Make sure to click âsaveâ in the upper right after editing!
Both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media.
Members have three separate ways to fill out feedback:
- Directly after connecting with their match on the Intros video link (the feedback form will automatically pop up)
- In the âunreviewed matchesâ section of their member profile
- If members donât fill out the feedback form after their Intros video chat or through their member profile, then they will receive the feedback form email 2 weeks after their match occurs.
We don't currently offer a way to reschedule with your match through the Intros platform.
However, both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like through social media.
The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)
For ad-hoc/back-to-back: Head to the âUpcomingâ tab on your member profile, and change your availability.
For auto: There isnât a way to change your availability after opting in.
Weekly: The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.
Ad-hoc: Admins control when opt-in emails are sent out, how far in advance theyâre sent out, and how many times theyâre sent out (to serve as reminders for some folks). The date & time of the next introduction will be listed on the opt-in email. You can see all upcoming ad-hoc rounds on the âUpcomingâ page of your member profile.
Back-to-back: Opt-in emails are not sent out for events. All members must fill out the matchmaking form and choose their available times. Existing group members can see all upcoming ad-hoc rounds on the âUpcomingâ page of your member profile, and opt-into any of them.
Youâll receive each Introduction 5-10 minutes before each matching round begins.
Weekly (Recurring) Matching
Opting in for your recurring (weekly) Intros club refers to the frequency youâd like to be asked if you want to receive a match for the upcoming matching cycle.
- Choosing weekly: Every week youâll receive a message asking if youâd like to participate in the Intros round. If you click âyesâ and opt-in every week, youâll be eligible to receive a match every week
- Choosing bi-weekly: Every other week youâll receive a message asking if youâd like to participate in the Intros round. If you click âyesâ and opt-in every time, youâll be eligible to receive a match every other week
- Choosing monthly: Every month youâll receive a message asking if youâd like to participate in the Intros round. If you click âyesâ and opt-in every time, youâll be eligible to receive a match once a month
âOpting inâ is letting our system know that you are available for & open to a match in the current cycle. The introduction email is sent a few days after the opt-in email, and is when you are connected with your match & sent an Intros scheduling link.
The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.
Opt-in and introduction emails are sent at least 48 hours apart, to give members time to see & respond to the opt-in request.
Nothing. :)
You simply wonât receive a match for that cycle, and youâll continue receiving opt-in emails as usual.
- Using the scheduling link on the Introduction email
- Member directory request (if your group has member directory)
No, you don't have to use the intros scheduling link.
However, this is how your community admins will be able to track whether or not you've joined the meeting through the Intros platform. We offer easy scheduling through our intro scheduling link at the top of every introduction email for recurring matching clubs.
The feedback form will also pop up directly after your chat if you use our video link.
You can sign into your member profile and check out the banner at the top - if it says âopt-in for a match!â that means you havenât opted in yet. You can opt-in by clicking on the banner, or through the opt-in email that was sent.
If the banner says âexpect a match this __!â then youâve opted in, and will receive a match!
We don't currently offer a way to reschedule with your match through the Intros platform.
However, both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media
The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)
Both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media
Ad-hoc Matching
We don't currently offer a way to reschedule with your match through the iIntros platform.
However, both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media
The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)
Both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media
There currently isnât a way to view this on your member profile, however we will be updating the product to send a calendar hold for ad-hoc rounds youâve opted into within the next few weeks (as of January 26th)!
Event Matching
Both you and your match are CCâd on the introduction email, so you can find their email & communicate that way.
If your club has a number directory, you can also view their profile to find other contacting methods, like social media
This depends on the type of event your admin is hosting. If youâve opted in to receive introductions at the various event times, you will not be able to reschedule (ex: virtual speed dating). You & your match are both CCâd on the introduction emails, so it would be best to reach out to them directly!
Youâll receive each Introduction 5-10 minutes before each matching round begins.
There currently isnât a way to view these on your member profile, however we will be updating the product to send a calendar holds for times youâve selected within the next few weeks (as of January 26th)!