Intros makes connections based on an algorithm customized by you. Create matching criteria by adding questions to your matchmaking form. Intros leverages AI to match members based on their responses to build meaningful connections in your community.

Members meet on the Intros Video platform. Think Zoom, but cooler.

When you change your matching form, members will automatically be sent an email to update their profile. Members will still be matched according to the data that they provide!

The Intros algorithm works by making the best possible match. While members don’t need to have the exact same responses*, the more they select in common, the higher probability that they’ll match.

If you choose to match on cross-group, same-group, or a combination of these rules, members MUST MATCH with someone who has (at least) one of the same answers. View the question-type breakdown for more detailed information!

Yes! Go to your settings tab and check “Random”.

Standard Intros emails come from hello@intros.ai, with the option to CC yourself on all emails sent in the Settings. You can also make it so if members reply to hello@intros.ai, you’ll receive the messages.

Enterprise clients have the ability to send Intros emails from a non-public email address (ex: yourname@yourcompany.com).

You can change this in settings!

You can navigate to our Launch Notes page at https://intros.launchnotes.io/ and "Subscribe" to updates!

Check out the Intros flows page for in depth explanations

Auto (Weekly) Matching: Members decide if they want a weekly, biweekly, or monthly introduction with someone else in the community. The reason it’s called Auto matching is because once you set it up, Intros takes care of the rest!

Ad-hoc Matching: The admin (you) decides when a round of introductions goes out. You can invite all members to the round with custom Intros invitations, and they’ll receive an introduction at the time you choose.

Event Matching: The admin (you) decides what day(s) and time(s) you’d like a batch of Intros to be sent out. New members will be able to opt-in via the matching form, and existing members will be able to opt-in via their Member profile.

There can only be one active Intros flow, though you can toggle between flows easily on the “flows” tab if necessary.

Intros are made over email. We also offer a Discord bot.

Auto Flow: You can edit the day & time opt-in and introduction emails are sent out in your settings tab.

Ad-hoc Flow: You choose specific days & times for ad-hoc matching rounds to be sent out. You can send invitations for members to join at any point leading up to the round, and the cutoff to join is 15 minutes before the ad-hoc round begins. Members can also opt-in via their member profile.

Event Flow: Introductions are made on the day(s) and time(s) you’ve chosen for your event. Members will opt-into these via the matching form or via their member profile.

Opting in for a recurring Intros club refers to the frequency your members would like to be asked if they want to receive a match in the upcoming matching cycle. The options are weekly, bi-weekly, and monthly.

As the admin, you can control which options are available to your members on the settings tab. Members must opt-in at least 30 minutes before the chosen introduction day & time.

Example choosing weekly: If a member selects a weekly opt-in cadence, they’ll receive a message asking if they’d like to participate in the Intros round. If they click “yes” and opt-in every time, they’ll be eligible to receive a match every week

No! Regardless of frequency, if a member doesn’t respond to an opt-in email they’ll receive another one every week until they match. Once they match, Intros will wait 4 weeks before sending another opt-in email to their inbox.

“Opting in” is when members let our system know that they’re available for / open to a match in the current cycle. The introduction email is sent a few days after the opt-in email, and is when matches are paired together & sent a scheduling link.

The day and time these two emails are sent are decided by you, the admin, in the settings tab!

You can click into the opt-in email editor on the Auto matching flow tab

No, they don't have to use the intros scheduling link.

However, this is how you, the admin, will be able to track whether or not members joined the meeting through the Intros platform. Check out the Insights tab to see what else you can track in your community.

The feedback form will also pop up directly after the video chat ends if you use our video link.

The answer choices for single and multiple select questions are sorted alphabetically. This was a switch we made after product feedback was overwhelmingly in favor of alphabetical rather than manual sort.

A workaround that some groups utilize when ordering certain questions is creating a list: A. one answer B. second answer C. third answer D. fourth answer etc.

You can view analytics over the past week, 30 days, 90 days, or all time. You can also filter by specific Intros round.

You can manually accept members to your Intros Club after they fill out the match-making form by navigating to your settings and turning on “Manual Acceptance.”

Only members can update their own profiles and responses.

Remove members by selecting a profile and clicking “Remove.” Note that when you remove a member as an admin, that email address will not be able to re-join the Intros club.

Members can leave and rejoin the club at any time on their member profile.

Rest assured that your members’ data is safe on Intros AI – we’ll never sell your data to third parties and we only use member data in so far as to enrich your community’s experience via fruitful matchmaking. You can read more about this in our Terms & Conditions (and it’s in plain English too 🙂). https://app.termly.io/document/privacy-policy/28e4208b-90a2-48a9-9865-c2513ebc5a36

No, our algorithm will not match the same people together twice (in the same Intros club).

Members have three separate ways to fill out feedback:

You can view individual member feedback on the “feedback” section of the Insights page

Via magic link sign-in through our Intros AI Website, or through clicking “already a member?” and entering their email on the bottom of your club’s matching form.

Either way, no passwords required!

There are two ways you can join an Intros club:

**In both cases, you will receive a welcome email indicating you have signed up for the Intros club.

Via magic link sign-in through our Intros AI Website, or through clicking “already a member?” and entering your email on the bottom of your club’s matching form.

Either way, no passwords required!

Members have three separate ways to fill out feedback:

The community type will be clear in your community’s welcome email that you receive after signing up for the Intros club. This email will detail the steps your group will follow in order to receive matches!

That depends on which community flow your admin has chosen.

Head to your member profile and select the “preferences” tab

Make sure to click “save” in the upper right after editing!

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media.

Members have three separate ways to fill out feedback:

We don't currently offer a way to reschedule with your match through the Intros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like through social media.

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

For ad-hoc/back-to-back: Head to the “Upcoming” tab on your member profile, and change your availability.

For auto: There isn’t a way to change your availability after opting in.

Weekly: The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.

Ad-hoc: Admins control when opt-in emails are sent out, how far in advance they’re sent out, and how many times they’re sent out (to serve as reminders for some folks). The date & time of the next introduction will be listed on the opt-in email. You can see all upcoming ad-hoc rounds on the ‘Upcoming’ page of your member profile.

Back-to-back: Opt-in emails are not sent out for events. All members must fill out the matchmaking form and choose their available times. Existing group members can see all upcoming ad-hoc rounds on the ‘Upcoming’ page of your member profile, and opt-into any of them.

You’ll receive each Introduction 5-10 minutes before each matching round begins.

Opting in for your recurring (weekly) Intros club refers to the frequency you’d like to be asked if you want to receive a match for the upcoming matching cycle.

“Opting in” is letting our system know that you are available for & open to a match in the current cycle. The introduction email is sent a few days after the opt-in email, and is when you are connected with your match & sent an Intros scheduling link.

The day and time these two emails are sent are decided by your admin. Once they are set, you will receive opt-in and introduction emails at the same time every week.

Opt-in and introduction emails are sent at least 48 hours apart, to give members time to see & respond to the opt-in request.

Nothing. :)

You simply won’t receive a match for that cycle, and you’ll continue receiving opt-in emails as usual.

No, you don't have to use the intros scheduling link.

However, this is how your community admins will be able to track whether or not you've joined the meeting through the Intros platform. We offer easy scheduling through our intro scheduling link at the top of every introduction email for recurring matching clubs.

The feedback form will also pop up directly after your chat if you use our video link.

You can sign into your member profile and check out the banner at the top - if it says “opt-in for a match!” that means you haven’t opted in yet. You can opt-in by clicking on the banner, or through the opt-in email that was sent.

If the banner says “expect a match this __!” then you’ve opted in, and will receive a match!

We don't currently offer a way to reschedule with your match through the Intros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

We don't currently offer a way to reschedule with your match through the iIntros platform.

However, both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

The Intros calendar invite that is sent out after using the Intros scheduler is editable by both you and your match, so you can also simply move that invitation, and use the same Intros video link. :)

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

There currently isn’t a way to view this on your member profile, however we will be updating the product to send a calendar hold for ad-hoc rounds you’ve opted into within the next few weeks (as of January 26th)!

Both you and your match are CC’d on the introduction email, so you can find their email & communicate that way.

If your club has a number directory, you can also view their profile to find other contacting methods, like social media

This depends on the type of event your admin is hosting. If you’ve opted in to receive introductions at the various event times, you will not be able to reschedule (ex: virtual speed dating). You & your match are both CC’d on the introduction emails, so it would be best to reach out to them directly!

You’ll receive each Introduction 5-10 minutes before each matching round begins.